SHIPPING & RETURNS
SHIPPING POLICY
Please allow 2–3 business days for order processing, once your order has been confirmed. Processing times may vary during high-volume periods or if additional order verification is needed.
SHIPPING TIMES:
• Regular Orders: 2–3 business days (priority mail)
• Pre-orders: 4–14 business days
• Custom Orders: 3–6 weeks (non-refundable once confirmed)
• USPS Priority Mail: $8.45
PRE-ORDER ITEMS
Pre-order items are styles that are not currently in stock but are available for advance purchase.
Items marked PRE-ORDER require additional processing time and will ship within 4–14 business days.
Once your pre-order item is ready, it will be shipped immediately, and you will receive a shipping confirmation email at the time of dispatch.
Please note:
• Pre-order timelines are estimates and may vary slightly.
• All pre-orders are reserved specifically for you once your order is placed.
• Pre-order items are final sale unless otherwise stated.
CUSTOM & PERSONALIZED PIECES
Custom pieces are made exclusively for you and thoughtfully crafted to your selected specifications.
Items marked CUSTOM require additional production time and will be completed within 3–6 weeks. This timeframe allows for detailed craftsmanship, quality inspection, and finishing to MAISON VÉLOURA standards.
Because each custom piece is created specifically for you:
• Custom orders begin production immediately after purchase
• All custom pieces are final sale
• Production timelines are estimates and may vary slightly due to customization details or material availability
If your order includes both custom pieces and ready-to-ship items, all items will be shipped together once the custom piece has completed production and is ready for shipment.
Once your custom piece is complete, it will ship promptly, and you will receive a shipping confirmation email at the time of dispatch.
FREE U.S. SHIPPING ON ORDERS OVER $75
We offer complimentary standard shipping on all orders over $75 within the U.S. — Shipped via USPS, with an estimated delivery window of 3–5 business days once your order has been processed.
Shipping times may vary due to high demand or carrier delays.
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RETURNS & EXCHANGES
At MAISON VÉLOURA, we take great pride in the quality and craftsmanship of our pieces. We do not accept returns on any items.
EXCHANGES
We offer exchanges only for eligible items. To request an exchange:
• You must notify us within 7 days of receiving your order.
• Items must be returned in their original condition, unaltered, and free of damage.
• All packaging—including pouches, boxes, and protective materials—must be included.
Exchange requests outside the 7-day window will not be accepted.
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By placing an order at www.bymaisonveloura.com, you acknowledge and agree to all policies listed above.